[COMPLETED] Add Today's performance in the real time monitor for larger operations
AbgeschlossenIn the real time monitor OR Analytics section , you need to add what has been happening since day start / midnight to current time. - Today's performance.
Eg - total incoming since day start / midnight, total missed in same duration, agent performance since day start,
This would help manage the sales floor . Currently we can see 1 day old and right now - data only. We have no visibility on what has been happening since morning - Today's performance.
You also need to add - agent wise - idle since metrics in such a dashboard.
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Hi there Aarti,
Thanks for your feedback and I agree that having a monitor or dashboard that is reporting on the current day performance and broken down by agent would be useful.
We will take your feedback into consideration for future iterations of the Monitor and Analytics feature. There are no immediate plans to add this functionality this year.
Sincerely,
Ramin
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Hi there,
I have good news for you all, support for current day analytics is available today. You can learn more about the update here: https://chat.zendesk.com/hc/en-us/articles/360020564333
Thanks for your patience on us addressing this pain point, some infrastructure changes had to happen first to enable this from happening.
Cheers,
Ramin
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