[COMPLETED] Feature Request: Bulk export of chat transcripts
AbgeschlossenOur goal is to get qualitative data from our chat interactions. My request is to make chat transcripts available for export from the history tab.
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Offizieller Kommentar
Hi all,
Sorry for the long overdue update. You are now able to bulk export chat transcripts on the dashboard under History > Actions.
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Hi Brennan! Thanks for the feedback!
I've just created a Product Feedback topic especially for Zopim feature requests, so I'm going to move this post over there so we can make sure the right people see it. Thanks again!
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I would also very much like the ability to export transcripts in some sort of machine readable format on a regulat basis
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Yes. I need a way to export all selected chat transcripts for specific lookups. Example: for a keyword or phrase
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Hi Scott, Njål, and Brennan,
Thank you for taking the time to post your feedback. Have you considered using the Zopim REST API to build a script to gather the information? It should allow the flexibility you need to gather this data in a machine readable format on a regular basis?
James Peterson
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Also really wanting this feature without having to access the API.
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