The value of the timestamp returned by Zendesk Chat Web SDK is wrong
Beantwortethttps://api.zopim.com/web-sdk/#zchat-getchatlog
The time stamp of the chat message that can be obtained by zChat.getChatLog () above differs depending on the Zendesk Chat account used.
- Chat account created within Zendesk Support → It is the correct time of UTC
- In the case of the old Zopim account (dashboard.zopim.com) → It is the future time about 30 seconds from UTC
I developed my own chat widget using the Web SDK, but due to the behavior mentioned above, my widget do not work correctly.
Thanks
Yuki
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Hi there Yuki,
Thanks for sharing this issue with us. A fix with the servers went out on Friday evening that should have resolved the issue.
Can you retest and let me know if you are still experiencing the issue? Then we can troubleshoot further together and figure out what the problem might be.
-Ramin
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The issue is solved!
In my widget, I sort the chat logs by timestamp as Web SDK sample does. So, because of timestamp difference of browser and server, the chat logs had displayed in wrong order.
Thank you!
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Glad to hear the problem is resolved for you, thanks again for reporting it.
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Eve
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