Live Chat Keyboard Content Position Offset
BeantwortetWhen I start a chat on iOS and the keyboard appears, the view with any of the chat content scrolls up and out of view causing a behavior in which I am typing, but cannot read what has already been written without tapping "Done' and closing the keyboard.
Is there any work around for this?
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Hi there Toddhopkinson,
Can you share a screenshot of the issue? Not sure if you are talking about the widget, the mobile apps, or the mobile SDK experience on iOS?
Thanks,
Ramin
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Thanks for sharing the screenshots. I am creating a ticket for you and the support team will assist in troubleshooting the issue for you.
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Can we get an update on this?
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Hello Victor,
Could you please provide a screenshot of the error or bug you are running into. This will help us identify what is potentially causing this issue and if this is something one of our experts needs to look at further.
Thanks.
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Hello Devan,
It's exactly the same issue as Todd posted above with the exact same screenshots. It seems like there was a resolution but no updates were provided.
Thanks
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Hi Victor -
We checked in on Todd's ticket and he never responded to the agent, so it wasn't ever resolved. Would you like us to create a ticket for you?
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Hi Nicole,
Yes please.
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Has a ticket been made? What's the timeline here?
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Hi Victor -
Apologies for the delay. We have created a ticket for you and one of our Customer Advocates should be in touch shortly.
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Hi Victor -
The support team has asked that you submit a ticket to them directly at support@zendesk.com with screenshots of your issue. Apologies for all of the confusion on this issue.
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