We have a situation where we have multiple departments, and those departments would like to use different methods of Routing.
One department would like to use broadcast routing. the other department would like to use assigned.
I was wondering if any one has solved for this use case?
(Hybrid mode does not work as a viable option as you cannot set chat limit to 0 for a group of agents)
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.