• Ramin Shokrizadeh

  • 19. April 2018 10:52

  Zendesk Product Manager

  Hi operation,

  Currently, this isn't possible. You can only enter text within the trigger action 'Send message',

  -Ramin

• operation

  • 19. April 2018 11:05

  Acturally my requirment is auto answer some questions or problems via bot before agents in chat, is there any way to solve it?

• Ramin Shokrizadeh

  • 20. April 2018 04:15

  Zendesk Product Manager

  I see you posted a separate post on this topic and the PM working on our upcoming bot solutions will be replying to you shortly.

• operation

  • 20. April 2018 07:17

  ok, waiting for your news, thanks Ramin.

• operation

  • 23. April 2018 02:39

  Hi, any update for the bot solutions?

• Ramin Shokrizadeh

  • 23. April 2018 03:48

  Zendesk Product Manager

  The PM responsible for it will respond on your other post: https://chat.zendesk.com/hc/en-us/community/posts/360001435887-About-Chat-Bot

  Just to set the correct expectations, the solution her team is working on will not be available in days but in months.

• operation

  • 24. April 2018 11:48

  Got it, thanks Ramin.

  Another question, can i add hyperlink for triggers reply on text(not URL)?

• Ramin Shokrizadeh

  • 24. April 2018 11:50

  Zendesk Product Manager

  Currently, that is not possible within the Chat product. 

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