Page loads infinite with Firefox and zopim-Chat
BeantwortetHello,
i have a problem using firefox and zopim Chat. My page doesnt finish loading.
For better unsderstanding:
On my live site i have a script which detects if the page has fully loaded. When yes, an overlay gets terminated and users may use the site.
Since a few weeks, when using firefox (maybe only on mac???), the page doesnt finish loading and my users cannot use the site.
To check if the problems belongs to zopim i created an empty html file which only contains the javascript for loading zopim. Zopim chat appears, but the page doesnt finish loading!
Is anyone experiencing the same problem and maybe have a solution?
Thanks for your answer!
Best regards
Dirk
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Hi Dirk,
I have tested your test website on both a Mac and PC using the latest Firefox and the widget loads correctly. I cannot reproduce the problem you are experiencing and no other customer have reported this issue.
The Chat widget never blocks the loading of the host page.
-Ramin
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Hi Ramin,
thanks for your answer.
As i wrote above, zoopim chat loads well, but my page never finishes loading.
Did the page finish loading in your test?
Best regards
Dirk
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Yes, both loaded completely. The widget will never block the host page from loading.
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unfortunately it blocks loading in my case... so i think i have to look for another chat solution...
Thanks.
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hi support,
on our website we observe the same phenomena as described above.
on two diffrent systems with windows 7 and a actual firefox version the browser indicates that he ist still loading, even when the page with zenchat ist rendered.
on other browsers and operating system combinations everything works fine.
any idea?
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Hello,
We currently face the same issue as Dirk and Arwid.
The page keeps loading in Firefox and does not finish.
The Zopim chat works fine in Firefox, but the page loading does not finish and it also uses a lot of CPU/GPU load in the mean time.
Any idea to solve this?
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Hi,
i’m glad to hear that other users have the same problem.
Has anyone a solution yet?
As this thread is marked as answered, i’m not sure if we get an answer by the support. Maybe you have to create your own ticket?
If you do so, please let me know! -
Hi,
Unfortunately, we do not have a solution to this problem yet. We also have clear Javascript errors in the browser console, which come from Zendesk Chat. We have opened a support ticket, but are still awaiting a response.
As soon as we have a response, we will share it here.
Regards
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The engineers are looking into it now, will circle back when there is a worthwhile update. Impacted users appear limited to AdBlock users using the latest Firefox. We cannot reproduce the problem using a clean install of Firefox.
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yes, you are right. Its related to addblock plus. I whitelisted the website in addblock plus, without success.
But when i deactivate the whole addon in the browser settings, then evertything works fine! Page finishes loading!
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Hi,
Great, thanks for your reply.
The problems seems to occur esspecially on Firefox for Mac OS.
Placing the script inside the window.onload = function() { } seems to solve the issue for now:
<!--Start of Zendesk Chat Script-->
<script type="text/javascript">
window.onload = function() {// YOUR ZENDESK CHAT SCRIPT //
}
</script>
<!--End of Zendesk Chat Script--> -
PERFECT! THANKS! The window.onload = function() { } solved it for me now! (Firefox on Mac!)
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thank you, the workaround with window.onload... solved the problem for me also.
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