Chat Stats - Are transferred chats including as Incoming Chats?

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2 Kommentare

  • Prakruti Hindia
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    Hi Chris,

    For instance, if 10 chats assigned to A and then transferred by A to B,

    • number of incoming chats for the account in Chat Reports would read as 10
    • number of chats assigned to agent A in Agent Reports would read as 10
    • number of chats assigned to agent B would also be 10

    Do note the number of assigned chats does not include the chats picked up by the agent voluntarily from visitor list or the ones broadcasted in hybrid assignment. 

    - Prakruti

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  • Chris Nicholson-Doyle
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    Thanks Prakruti!

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