This is about Zendesk Chat.
I am the only agent. I visit and leave my computer throughout each day of the week, because mine is a home office and I have other things to do than to sit at the computer all day. When I am present, I would like to be Online for my users and when I am absent I would like to be Invisible (I already have a forum and contact page on my website, so I only need Zendesk Chat to provide interactive help when I am present).
Currently, to toggle my Online mode, I must activate my browser (Firefox), select the pinned tab containing the Zendesk Dashboard, then click the mode toggle icon near the top. I have to do all this each time I leave my computer and each time I return, even if only a few seconds have elapsed, since that is the way my life works.
It is way too much work to do all this dozens of times a day!
I would like to press a key combination to toggle the Zendesk mode on my website, for speed and ease of use.
Can Zendesk support this already? If not, can I somehow formally request this functionality, similar to Zendesk "shortcuts" but active no matter what I am doing on my computer?
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