Daily reporting of tickets solved per hour

3 Kommentare

  • Greg
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    Hey Jasen...could you give me a bit more information about you'd like to show this? Since this is going to cover a lot of different attributes (date, hour, and by assignee), I would need to understand how this visualization would work for you. For instance, do you want to see 28 days on an axis, with a stacked count of tickets solved, stacking on the hour that it was solved that day? Any insight would be really appreciated!

    Greg Katechis | Senior Customer Advocate | support@zendesk.com

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  • Jasen Samford
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    Sure, thanks Greg!

    I'd like for the x-axis to reflect how many tickets were updated/solved in each hour, at least over the course of 1-2 weeks, as I suppose a full 30 days might be too much to easily read.

    Here's a crude mockup for one day for an agent working 9-5:

    If I were to change change the date range to 14 days, I'd like to see the x-axis reflect each hour of each separate days in sequence, left to right (hope that makes sense!)

    Part of what I'm looking for is a quick glance to see that an agent answered a certain number of tickets in each hour over an 8 hour shift, but also getting a general view of how many tickets each agent is answering per hour, etc.

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  • Greg
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    If I'm understanding correctly, you're looking to have up to 14 days of data, broken down by hour each day in this report? That could return over 300 columns of data, which would not really be navigable in any meaningful way. Could you clarify in case I misunderstood?

    Greg Katechis | Senior Customer Advocate | support@zendesk.com

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