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  • DIVAKAR
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  • Ramin Shokrizadeh
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    Hi Divakar,

    Thanks for the feedback. Correct, the Chat service does not offer the capability to have authenticated users. Most chat tools operate this way as you don't want to create resistance in the visitor initiating a chat conversation.

    If you want, you can hide the pre-chat form and pre-fill the information for the visitor using the JS APIs if you have their information in an authenticated environment. You can get more info here: https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#setName

    -Ramin

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  • Graham Walsh
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    We would like this feature too, just to stop fake addresses being entered.

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