• Ramin Shokrizadeh

  • 1. Februar 2017 03:22

  Zendesk Product Manager

  Hi there, 

  Thanks for your feedback, there is a thread already on this topic here: https://chat.zendesk.com/hc/en-us/community/posts/239538488-Hyperlink

  No plans in the next 6 months to support this but we are interested in supporting rich text formatting in Chat later in 2017.

  -Ramin

• Ana Bautista

  • 5. Februar 2018 12:32

  Hi! We are also missing this powerful feature. Any news on this feature? Was it released in 2017? 

• Ramin Shokrizadeh

  • 6. Februar 2018 03:12

  Zendesk Product Manager

  Hi Ana,

  Unfortunately, the rich text formatting project got de-prioritised and is no longer on the current roadmap. If it gets prioritised again, will update the thread here.

  Thanks,

  Ramin

• Ian Maison

  • 20. Februar 2018 16:36

  That's particularly disappointing to hear Ramin. I've been an strong advocate for rich text in Chat pre the solution being under the Zendesk umbrella of offerings and it doesn't appear to be any further forward from 3 years ago to today.

  Working for a software company with a roadmap, I understand myself first hand that things now prioritized likely have more commercial value but Chat (communication/shortcuts) is severely disadvantaged over competitors by the lack of rich text.

  The only two things we require to help us are rich text in chat and Zendesk Explore to come, neither look to be coming anytime soon. Disheartening to say the least.

• Paul Seyler

  • 11. Februar 2019 19:23

  Agree completely.  In particular we would like to include links in triggers and shortcuts, and long URL's break the formatting on the widget.  It would be nice to just include "click here for more info" etc. 

• Brett Bowser

  • 11. Februar 2019 19:27

  Zendesk Community Team

  Thanks for sharing your feedback along with your use case Paul!

• Lauren Williams

  • 10. September 2019 08:12

  Hi, what's the latest on this. Any idea if it's something that'll be coming anytime soon. I agree with all previous posts in this thread and have very similar use cases like everyone else so it'd be a greatly received feature. Thanks

• Ramin Shokrizadeh

  • 11. September 2019 02:19

  Zendesk Product Manager

  Hi Lauren,

  Unfortunately, there is no active work right now to support rich text formatting in Chat to support hyperlinked text as other projects are viewed as a higher priority. 

  If anything changes for the 2020 roadmap, we will let you know here.

  Thanks,

  Ramin

   

• Heather Cook

  • 29. Oktober 2019 11:27

  I'm not sure why we can add hyperlinks to text in every other part of Zendesk but not Chat. Especially as chat is a much smaller screen compared to Guide and Support, which means the full URL takes up a lot of space and looks dreadful. Poor functionality on Zendesk part.

• Chris Brogan

  • 29. Oktober 2019 13:07

  I have similar use cases to all those mentioned here. I really don't get why this is such a problem to implement. This should be out of the box functionality. Many chat competitors offer this out of the box. I'm looking to switch providers because of this.

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.