When somebody chats with us and he didn't provide his name and email address the Zopim system generates automatically the following first message title: "You - Please update your Info". But that doesn't make sense and we don't want to start a conversation like that. It's not how you start a customer friendly conversation. I know we can disable this message if we disable the "Visitor Profile" but we would also loose the possibility of an Offline Form and the Offline Form is really important for us. How can we disable this first message title ("You - Please update your Info") without loosing the online form?
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