Change text on rate this chat button


1 Kommentare

  • Ramin Shokrizadeh
    Zendesk Product Manager

    Hi there Tobias,

    Currently, you cannot customize the string of the "Rate this chat" button. Does the translation not say the correct thing?

    One thing that a lot of people do is create a shortcut to wrap up the chat and tell them to rate the chat by clicking the button below and then the agent sends the rating request. Might be something to try out to see if it improves people leaving their rating comments in the correct place.




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