Automatically Prompt Satisfaction Rating on mobile SDK
If you are using Zopim's mobile SDK there is currently no way to automatically prompt the user to leave a satisfaction rating. This means you have to reply on your agent manually sending the survey before they end each chat. Clearly this is not a reliable solution and leaves room for an agent to just not send a survey if the chat did not go well. There needs to be a way to automatically send out a survey after each chat. Currently I am hacking this by sending an email transcript of the chat to each customer and then sending the Zendesk CSAT survey to them.
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Hey, I suppose that it still doesn't work, and it is critical, becuase CSAT isnt correct (its could be sent manually only to satisfied customers). How others manage to bypass that?
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Hey Zendesk, has any thought been given to this request? It's really not ideal to not have feature parity between web and mobile on this, especially since many chat visitors are using mobile devices. The benefit of the in-chat CSAT is to have this in the same channel. The work around is ok, but we lose the benefit of real time and in channel ratings
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Need to wait for Zopim Chat 2.0 Mobile SDK, they promised that feature will be included.
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Hi there!
Automated CSAT is in our roadmap for the Chat SDK v2. We don't have a precise date for the release yet, but we're right now actively developing the new version!
Thanks for the feedback!
Max. -
when can we get this feature of rating Chat on Mobile App i.e. Android & iOS?
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I am also very interested on how the development of this feature is going.
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