• Ramin Shokrizadeh

  • 26. Juli 2017 11:07

  Zendesk Product Manager

  Hi Jule,

  You can accomplish this by using the Javascript APIs.

  You can use the following to get the department status: https://api.zopim.com/files/meshim/widget/controllers/liveChatAPI/Departments-js.html#$zopim.livechat.departments.getAllDepartments

  Based on the status, you can use the following to hide the widget: https://api.zopim.com/files/meshim/widget/controllers/LiveChatAPI-js.html#hideAll

  Thanks,

  Ramin

• Gene DiPaula

  • 12. September 2017 20:32

  It looks like this thread is a little old, but I thought I'd start here because I think this is the path I need. I need to be able to hide the widget completely at different times throughout the day. Someone from Zendesk suggested that I add some sort of javascript to turn off the widget when the # of agents = 0. I'm not a developer so I don't know how to do this. Can you point me in the direction of this code?

  Thanks.

• Ramin Shokrizadeh

  • 13. September 2017 09:05

  Zendesk Product Manager

  Hi Gene,

  Have you tried using operating hours already? If you have the offline form turned off, the widget should disappear after the operating hours schedule.

  You can learn more about operating hours here: https://chat.zendesk.com/hc/en-us/articles/212016168-Creating-a-schedule-with-operating-hours-Professional-and-Enterprise-

  -Ramin

• Gene DiPaula

  • 20. September 2017 14:12

  Hi Ramin. Thanks for your response. This doesn't exactly fit our needs. What we'd like to be able to do is hide the widget at a moment's notice, pretty much like an on/off switch. Any other ideas are appreciated.

• Ramin Shokrizadeh

  • 21. September 2017 05:27

  Zendesk Product Manager

  Hi Gene,

  If you are using the standalone Chat widget, there is a Widget setting to hide the widget under the Settings section.

  If you are using the Web Widget, you will need to turn off Chat via the widget settings inside the Support product.

  -Ramin

• Gene DiPaula

  • 21. September 2017 13:48

  We are using the Chat Widget. Where can I find the setting you are referring to? Can this be changed via the mobile app or only in a browser?

• Ramin Shokrizadeh

  • 22. September 2017 06:11

  Zendesk Product Manager

  

  The setting cannot be changed via the mobile apps, only the web dashboard.

• Gene DiPaula

  • 25. September 2017 16:06

  OK. Thank you.

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