Zendesk Talk does not recognize the end user's phone number unless it is enabled as "direct line"

2 Kommentare

  • Vinnie Pepito

    These are the exact questions I have. I have bulk uploaded all of our contacts into Zendesk, however, I cannot find a way to bulk enable each number as a direct line. How is this accomplished?

  • Devan - Community Manager
    Zendesk Community Team

    Hello Muhamad,

    So for your third question, you will need to enable that on your end because this needs to be in e.164 format, which the article below goes into further detail. 

    How do phone numbers in user profiles get validated?

    But regarding your first two questions, those are not possible through the base program as it stands. 

    Best regards. 




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