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10 Kommentare

  • Brett - Community Manager
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    This is awesome!

    Thanks for sharing Kev :)

    1
  • Ayryn Jones
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    Hey Kev! 

    I've followed your instructions but the client call is failing- not super familiar with setting up an extension, do you have any tips on how to make sure it works?

    Cheers!

    0
  • Brett - Community Manager
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    Hey Ayryn,

    Looks like there haven't been any updates on this post regarding your question.

    Have you navigated to Admin>Channels>API>Target Failures to confirm the failure type you're running into?

    You'll also want to be careful when using triggers to provide updates on tickets as there can be some odd behavior. I'd recommend taking a look at the following article for more information: Can I use a trigger and a target to update tickets?

    Hope this points you in the right direction!

    0
  • Yamile Martinez
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    Thanks Kev!

    This is exactly what i needed to do.  I will still need to test it but it is pretty straight forward.

    Thanks again,

    Yami  :=]

    0
  • Yamile Martinez
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    Hi Kev,

    I tested and i am getting HTTP Errors; can it be because i did not place a User/Password?  If so, what would this be, my sign on ID and Password?

    Thanks,

    Yami

    0
  • Brett - Community Manager
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    Hey Yamile,

    Credentials shouldn't be required here but you can try adding them to see if that resolves the issue. Username would be the email address you use to log into your Support account and the password would be the same as your login password.

    Hope this helps!

    0
  • Yamile Martinez
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    Hi Kev,

    Thanks for the confirmation, 

    I am still having the same error 401

    "error": "Couldn't authenticate you"

    I am not sure where to go from here?

     

    HTTP/1.1 401 Unauthorized  
    Date Tue, 09 Jul 2019 15:01:49 GMT
    Content-Type application/json; charset=UTF-8
    Content-Length 37
    Connection close
    Set-Cookie __cfduid=de597194bed2891a892a0a2b059df58151562684509; expires=Wed, 08-Jul-20 15:01:49 GMT; path=/; domain=.farelogixpartnersupport.zendesk.com; HttpOnly
    WWW-Authenticate Basic realm="Web Password"
    Strict-Transport-Security max-age=31536000;
    Cache-Control no-cache
    X-Zendesk-Origin-Server app59.pod13.usw2.zdsys.com
    X-Request-Id 4f3b2ce6a8a72a47-SEA
    X-Runtime 0.054535
    X-Zendesk-Request-Id 53013f6df620e5fa7293
    Expect-CT max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
    Server cloudflare
    CF-RAY 4f3b2ce6a8a72a47-SEA
    {
      "error": "Couldn't authenticate you"
    }
    0
  • Kev Walsh
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    I’ll take a quick look at my settings in the office tomorrow and hopefully get back with a solution :-)

    0
  • Yamile Martinez
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    Thanks Kev! 

    0
  • Dan Cooper
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    You may need to check your API Admin page to ensure you have password access enabled.  

    You might also consider using a token instead of an agent password. If you use a token your user name would be email@domain.com/token (replacing the email address with your address of course). Your password would be your API token. 

    0

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