Support Web Form and Widget should be separate Channels in Explore

2 Kommentare

  • Sarah Anscombe
    Aktionen für Kommentare Permalink

    I completely agree that it is not helpful to have the two together.

    I hope this gets planned soon.

    0
  • Eric G. Gao
    Aktionen für Kommentare Permalink

    Hi Elizabeth and Sarah,

    We can separate the Web Channel into more granular channels using the Update Channel under the Support: Ticket updates dataset:

    The configuration above should show us all the tickets that were created via Web Widget, Web Form and Web Service, respectively.

    Hope this helps - feel free to give it a try and let us know how it works out (:

     

    Cheers,

    Eric

    Eric G. Gao | Technical Support Engineer | Support@Zendesk.com

     

    1

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