Is it possible to send Structured Messages proactively when a visitor opens the chat widget?
For our use case we want to present the visitor with an initial message before the visitor has typed anything. This message would include Quick Reply Buttons that the user can click to reply with a predefined answer that can be easily recognized by our chatbot service, already connected via the Chat Conversations API.
We already tried using triggers and it works for simple text messages, but we cannot find a way to include quick reply buttons with this message. We have also successfully sent structured messages with the API but only after the visitor initiated the conversation and we had the channel id.
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