30D/60D Simple Moving Average for SLA % Achieved

3 Kommentare

  • L M

    I _thought_ I got close with this:


    but it looks to just be showing the same value as that date would, and not do anything to increase the "window"

  • Graeme Carmichael
    Community Moderator

    I do not have enough SLA data to confirm, but this article may help.

  • Eric G. Gao
    Zendesk team member

    Hi L M,

    Adding to Graeme's point above - Explore currently does not handle running/rolling averages like Insights would. The most viable options would be to use the Date Range Calculated Metric (as you did above) to get the basic daily value for each of the past 30 (or 60) days, rather than the running average.


    Eric G. Gao | Technical Support Engineer | Support@Zendesk.com


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