[unsupported message type] at Historial when sending structured messages using a bot

Beantwortet

2 Kommentare

  • Yu-Hsuan Chao
    Zendesk Product Manager

    Hi Alberto,

     

    The UIs for structured messages currently work in the widgets themselves, but not in the agent dashboard nor the transcript (chat history). You can, however, configure fallback messages for each structured messages that you have, so the users can see your customised fallback messages in those places. Hope this helps!

    0
  • alberto vielma

    Ok ! I think this will help.

     

    Thanks for your answer and quick reply 

    1

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