autofill requester name

3 Kommentare

  • Nicole - Community Manager
    Aktionen für Kommentare Permalink

    Thanks for the feedback, Thomas. We'll keep your post open for other users to up-vote and share their own use cases in order to gauge interest and impact.

    0
  • Dan Cooper
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    It would be awesome to see something like Smart Compose in Gmail to make recommendations like this.  It could go beyond just autofilling the requester name, to offering up Answer Bot suggestions or other commonly typed content. 

    0
  • Thomas D'Hoe
    Aktionen für Kommentare Permalink

    Yes indeed, that's totally what I mean.

    This would improve working with tickets in an efficiency way for agents, and if I'm not wrong, that's one of the missions of Zendesk :-)

    Thanks!

    0

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