We are doing a deep dive into how you, our diverse customer base, use historical archived ticketing data in support (system fields, ticket fields, attachments etc). As our customers flourish and grow their business, their data in Zendesk increases. Going forward, we want to make sure we are catering to your needs.
So, we are asking:
- What are the use cases in your organization where you use historical data?
- For each of these use case, we are looking for:
• What is the role of the person this use case solves problem for?
• What data you need?
• How far back in time you need to go for historical data?
- Are there any additional roles/ personas within your organization who uses historical data? What is their use case?
We are excited to hear your thoughts and start a conversation!
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