ZenDesk Lite Agents for Account Managers


2 Kommentare

  • Thomas de Silva
    Community Moderator

    Hi Heather.


    Please read this article regarding Light-agent permissions.

    For Light-agents using the Support App, you are able to search for eg. the customers name or email domain but not organization.

    #helpsome regards,
    Thomas de Silva
    Zendesk Consultant @ helphouse.io

  • Heather

    That's good enough for me - thanks!!


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