Explore Chat Metrics - Individual Agent Reporting

Beantwortet

1 Kommentare

  • Offizieller Kommentar
    Taylor Bowser
    Zendesk Customer Advocate

    Hi Victoria! Luckily, we just rolled out an update that means the Engagement First Response Time and Engagement Duration will track timing that begins when agent engagement starts. Prior to that date, timing began when the chat started. You can learn more about these metrics here! Specifically, you're looking for these: 

     

    Hope that helps! 

Post ist für Kommentare geschlossen.

Powered by Zendesk