JIRA Label automatically populated

3 Kommentare

  • Brett - Community Manager
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    Hey Chad,

    You're correct and this is hardcoded, however, you should be able to create a trigger that removes this tag. Here's a screenshot of what this trigger can look like:

    Let me know if this isn't what you're looking for.

    Thanks!

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  • Chad Burnell
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    Hi Brett,

    Sorry I should have been a little clearer. The label "jira_escalated" is created in JIRA when I create a JIRA ticket from Zendesk. I don't want to automatically add that label when a JIRA ticket is created from Zendesk.

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  • Brett - Community Manager
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    Ahhh I see what you mean Chad. Unfortunately, I don't believe there's a way to alter this functionality unless you were to create your own Jira integration using the API.

    I'll leave this post open in case other users have found an alternative solution they can provide.

    0

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