Feedback on @mentions in Zendesk's Community

4 Kommentare

  • Lotte
    Aktionen für Kommentare Permalink

    Hi,

    We noticed that the @mention functionality also shows users in the suggestion list that are suspended. Expected behavior would be that suspended users cannot be referred to with @mention. 

     

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  • Kasper Sørensen
    Aktionen für Kommentare Permalink

    Thanks for that feedback Lotte. I think that makes sense and it's likely just an improvement that we've missed. We'll analyze this a bit more and hopefully get to work on it.

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  • Gabriel
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    Hi Kasper Sørensen and Nicole, when I try to tag you, I get a very long list of suggested names similar to yours, specially with you Nicole :P I struggled to tag you. 

    Let's say I want to tag a user named John, but my community has 100 Johns. Is there a quick way to tag the right John in a specific thread without having to see the list of all Johns in the community?

    Thanks!

     

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  • Nicole - Community Manager
    Aktionen für Kommentare Permalink

    Hi Gabriel -

    Yes, several users have commented on how hard it is to tag me. Usually you need to type out "Nicole - Comm" before it successfully starts autofilling my name. I may adjust how my name displays so it's easier :)

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