How to write & submit a tip for the community

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4 Kommentare

  • Alejandro Colon

    Thanks for providing this Devan. If I can make a suggestion to add some of the commonly used Sections and Titles for Posts to your post.

    Here are some often used Sections and Titles for Posts.

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    Zendesk level:  Beginner
    Knowledge:  HTML
    Time Required:  10 minutes

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    Note the following before you begin:

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    Installation:

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    How to use it:

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    Let’s Get Started:

    STEP 1

    STEP 2

    STEP 3

    STEP 4

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    That's it!

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    Use Case:

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    How it works (simplified):

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    How it works (detailed):

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    Prerequisites:

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    How to Create:

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    How to Install:

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    How to Use It:

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    Notes:

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  • Nicole S.
    Zendesk Community Team

    Thanks for those suggestions, Alejandro.

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  • Alejandro Colon

    No Problem. 

    I figure if he adds some of those to his post then that could help people have a semi-template for posting. 

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  • Nicole S.
    Zendesk Community Team

    Possibly. We like to allow some flexibility for different kinds of tips; not all of them would fit into those areas. We also find that the more specifics we ask, the fewer tips we receive. We generally would prefer to have more users sharing their knowledge, than to not publish a tip because they're daunted by a highly involved template.

    But users may see your suggestions there and use them as inspiration!

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