The real-time dashboard enables teams to view key metrics across all the live support channels -- Support, Talk and Chat. The data automatically refreshes in near real-time, meaning teams always have access to their latest metrics when making mission-critical decisions about staffing, channel allocation, and more.
Teams can filter by brand or group to make the data relevant to them, and can even share the dashboard with teammates and key stakeholders. Learn more about the dashboard’s features and metrics here!
The real-time dashboard is available to customers with an active Explore subscription.
The real-time dashboard requires the following product versions. If you don't have a particular product, it will not be displayed in the dashboard:
- Zendesk Support Professional or Enterprise
- Zendesk Talk Professional or Enterprise
- Zendesk Chat Professional or Enterprise
Note: This EAP will eventually become a paid Explore feature. EAP users will need to upgrade their subscription to continue using this functionality when it becomes generally available. We will provide additional packaging details closer to general availability.
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