Using Explore, I am trying to set up a report that is emailed to each one of our agents with their weekly metrics (AVG ticket solve time, Ticket Solves, Ticket Updates, etc) so that this can be discussed during 1:1s. I know that I can create a dashboard for each agent but this seems as though it would get messy really fast. I would prefer to create one dashboard that could then be applied to each agent and then sent out accordingly.
We are currently using an add-on called Tymeshift and they have something called "Score Card" that does almost what we want but this cannot be emailed and it would be nice to be able to do it in Explore. I am just wondering how other organizations get around this.
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