Use Followers as VIEW parameter conditions

9 Kommentare

  • Dan Cooper
    Community Moderator

    I personally would love the flexibility to create a view that mirrors any of the other pre-built views that exist in Zendesk today.  This would include the CC and Follower views on a user profile and expand into suspended ticket views.

    I would love to be able to create these views using native tools vs just having these in product.

  • James Lucas

    Yes 100%.

    We are also looking for this exact feature mentioned above, and this is stopping us from rolling out to our field support team, who need a view in the mobile app of tickets they follow, conditional on multiple factors (which we can define in the view).

  • Dave Yoha

    Your friends in the last mile delivery software business would also benefit greatly from better accessibility to followed tickets.



  • Lorin Rivers

    Kind of surprising this isn’t part of the product. The workarounds proposed are lame.


  • Ryan Miller

    This really needs to become a feature in the View area. As a developer, I'm astonished that Zendesk hasn't developed this already. When you roll out a feature like CCs, you need to put the time and attention into adding all the details that make that workflow actually work.

    Do better, Zendesk.

  • Thomas Verschoren
    Community Moderator


    I tried solving my own problem by creating a better experience for agents with the Follower View Marketplace App for Zendesk Support:

  • Ryan Boyer

    Similar to the comments above, I would like the ability to have the Followers field be a selectable column for a View. Currently, there is no way to select that field (Followers) as a displayable field in a View. There are use cases where the Follower of a ticket is the actual "assignee" not the person in the Assignee field, so this field is important for us to see in a View.

  • Matteo Franceschini

    I think it's crazy that this is not available as default for everyone. This lack impairs the communication and it's a real damage to an otherwise good product. How long do we have to wait to have it implemented?!

  • Mitchell Cole

    I would also like to add my voice to this need. Either I am totally missing how to do it, or we cannot do many basic functions based off of the Followers field, including views and such. This needs to be added ASAP please. 


Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk