Feedback: Pathfinder

2 Kommentare

  • Luana Cristina Do Amaral Peixoto
    Aktionen für Kommentare Permalink

    We use the app to identify the path the customer takes before opening the ticket.
    Allowing our agent to suggest articles for the ticket solution.

    It is a big loss for us to discontinue this application.

    Note: Answerbot has limitations that have already been reported to Zendesk, so we cannot use it for our products.

  • Devan - Community Manager
    Aktionen für Kommentare Permalink

    Hello Luana Cristina Do Amaral Peixoto,

    Appreciate you sharing your feedback with us, I've gone ahead and passed this on to the product team, and they will be sure to reach out if they need more information regarding this change.

    Best regards. 


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