We have a custom field that gets updated when any ticket is linked to Zendesk, like JIRA# and other Zendesk Tickets, but I do not see a way i can systematically set this custom field to the follow-up ticket number. In our case, we have this custom field being displayed in the "My Activities" page for the customer so that they understand the linked tickets in the view. This would be convenient for the customer since they only see it is a followup when they go and click on the details of the ticket.
In addition, not all tickets the customer reopens apply to the follow-up tickets. In fact, over 50% is not the case, therefore, it would be nice to dissociate a ticket from being a follow-up and let it be stand alone instead. This should be decided by the Agent not the Customer as it is today with Zendesk.
My custom field = Linked Tickets
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