why use Visitor ID based on cache/Cookie.
Simple logic, IF visitor is same , then ID is same, its not related whether cache deleted or not.
once people visit generate its id and store in database.
Please Tell IT team ...
don't use cache/cookie method and do not generate new ID for same Visitor.
all previous visit and previous chat for same visitor must kept as it is even i delete cache or cookie.
in the snapshot second visitor showing zero previous chat and zero previous visit , but this visitor comes four-five times , but showing dash, dash , how is this.
similarly , in first visitor previous chat not counting.
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