How to change the name of the "subject" field in the ticket forms?


3 Kommentare

  • Simon Celen
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    Hi Marci,

    You should be able to change the Subject field label in the Admin > Manage > Ticket Fields:


    Find the Subject field and Edit it:


    Then change the "Title shown to end users" field:

    That should do it.

  • Marci Abraham
    Aktionen für Kommentare Permalink

    O....M....G...... This is nuts! Yes, that worked. Hah! 

    But what the heck....I have read and been told repeatedly -- even by Zendesk support staff -- that this is a system field that cannot be altered. 

    Well...problem solved!! Thank you.

  • Devan - Community Manager
    Aktionen für Kommentare Permalink

    Hey Marci Abraham Abraham,

    Our mods are pretty incredible like that, and Simon Celen is no exception! Glad you were able to find a solution in the Community, and thanks for posting such a well thought out question for other users to learn from!

    Best regards.


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