Advanced View Filtering with Multiple Statuses?


1 Kommentare

  • Dan Ross
    Community Moderator

    Hey Chris,


    I don't have all the actual conditions in your view, but I'd try something like this.



    Group -> Support Team


    Status < Pending

    Tags contain: follow-up


    You may want to consider having a trigger that removes the 'follow-up tag' when a ticket's status is Changed From On Hold (or changed to Solved), so that you're not cluttering this view with Solved and Closed tickets.


Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk