Right now, only Guide Enterprise Managers can view articles that need to be verified; however, Agents can also be assigned articles. This creates confusion when an Agent gets an email that they need to verify an article, but they 1) can't see the list of articles they're assigned that need verification and 2) don't have the permissions to verify the article.
The way we have our permissions set up, we want to enable Agents to edit/verify an article, but we don't want to give them full Manager permissions (like publishing articles without team review). There's currently no workarounds for this problem.
I'd like to suggest that the permission to verify articles be one that can be adjusted on permission sets. If a user can edit an article, I think they should also have the ability to verify it.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.