Request - Survey Satisfaction Date

7 Kommentare

  • Brett - Community Manager
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    Hey Sodikin,

    I wasn't able to find a specific attribute for Satisfaction Survey Date, however, since this counts as a requester update, you could try using Time - Ticket last updated by requester instead.

    Let me know if that doesn't get you the results you're looking for.

    Thanks!

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  • Graeme Carmichael
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    I am not sure if this is the date you are after, but Explore does include 'last satisfaction date' as an attribute within ROWS within the Support:Tickets dataset.

     

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  • Sodikin
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    Hi Brett - Community Manager

    Thanks for your advice, actually Survey satisfaction sent 24 hours before the ticket closed, so if user re-open the ticket after submitting satisfaction rate, the value from an attribute Time - Ticket last updated by requester will change as well, isn't it ? 

    Hi Graeme Carmichael,

    I didn't find the attribute

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  • Graeme Carmichael
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    Sodikin

    That is strange, Unless it is a feature being rolled out and has not reached all accounts yet. I can confirm that I can see it on some accounts but not others.

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  • Graeme Carmichael
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    Sodikin

    Sorry.. I have a custom field. That is what I am seeing. 

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  • Sodikin
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    Hi Graeme,

    How could I custom that field?

    Thanks

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  • Graeme Carmichael
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    Sodikin

    Sorry but my answer is not really going to help you. I have a custom field that just happens to be called 'Last Satisfaction Date' that is against the user account. I had confused that with the Zendesk satisfaction field.

    Brett's suggestion of using the last update by user time is the best solution.

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