Markdown for customers

6 Kommentare

  • Offizieller Kommentar
    Nicole - Community Manager
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    The original request for this functionality was archived as it went dormant for over a year. 

    We will keep this thread open for users to up vote and add their comments. Our product teams can continue to view the old thread, so that feedback and votes are not lost. 

    Thank you for sharing your feedback!

  • Garrett Guillotte
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    The top Google search result for zendesk markdown for customers is a URL to a community page that returns an authorization error: https://support.zendesk.com/hc/en-us/community/posts/203446748-Markdown-for-customers

    2
  • Kami Olszewski
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    It is unfortunate that we lost access to this community feature request because there were so many contributors who provided use cases and justifications to why customers need markdown. It is vital that our support engineers have markdown to communicate to our customers and we get asked on a regular basis by our customers to have markdown for their replies. It is a poor customer experience for them to not have the same tools to communicate with us. 

    Requesting this be added to the roadmap for feature development

    1
  • Garrett Guillotte
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    Thanks, Nicole. The community thread was a useful resource when our customers would push back on us to implement Markdown support for them — having it publicly available was in lieu of something more permanent from Zendesk that could explain why we're not allowed to provide Markdown functionality on our own.

    0
  • Nicole - Community Manager
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    Hi Garrett - 

    Thanks for that feedback; I wasn't aware that customers were using feedback posts in that way. It's a good call out. 

    We're working on publishing an article about this request, which you would be able to then point customers to. I'll share that here once we have it up. Do you think that would suffice? 

    3
  • Garrett Guillotte
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    That would definitely help, Nicole! Thank you. The ideal resolution would be if Markdown support for customer input made it onto product roadmap.

    0

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