Is it in your pipeline that the below reports will be available, since for us it is important to have reports similar to live chat?
- Is there way that I can extract data for agents individually? Currently when I extract a report from agent analytics there is no information regrading ASA and ART individually. I can only see ASA and ART in total. The feature mentioned above is already available on live chat, so is it be possible to be also available on Zendesk message?
- I would like to know if it is possible to auto assign a Zendesk message (FB messenger) to a particular agent?
- Can the agent go change his/her status to invisible same as live chat?
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