A common issue I run into while supporting our instance of Zendesk is when an agent presents me with an error they're seeing and I'm not sure what could be causing it. Errors and situations I've seen include "an app has timed out", "Zendesk Talk encountered an error", "Some Talk features aren't available", calls not connecting after clicking the Answer button, calls stuck in Wrap-Up, or (my favorite) "There was an error."
These errors usually advise the agent to contact the Zendesk admin. That's fine and all but without me having the tools to investigate the error further, I can only guess what could the be issue they're having. Our agents work in the office and at home, so there's a multitude of factors that could explain why they're seeing an error.
It would be great if Zendesk could provide a more detailed or verbose error log for Administrators (either through the GUI or API) that provides a little more insight into errors that our team runs into. It would really help in troubleshooting their issue or providing more information to Zendesk Support if needed.
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