We're finding that we often need multiple ticket types on a ticket. Example scenario is We have a Problem ticket and subsequent Incident tickets attached to that. In many case in order to fix these customer issues, we need to also put a Task on the ticket eg:
Problem = Item XXX is out of stock, all orders with that item will be delayed
Incidents = Every ticket/customer with one of these orders
Task: Date of items expected back in, and therefore triggers us to add item to the order and get order dispatched and bulk update all Incidents.
Is this something that might be possible in future?
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