Custom fields per business area

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  • Graeme Carmichael
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    This is a complex area. I would suggest that the main reason for splitting into separate accounts is security and confidentiality. If you have areas that are completely separate, served by different agents and you do no want ticket details from area being viewed by agents of another area, then separate accounts are best. This is especially true for administrators as you cannot stop administrators viewing confidential tickets across all areas.

    If you have the same agents or agents interacting across different business areas, keep it in one account.

    Normally, I would try to keep everything together in one account.

    To reduce the clutter of ticket fields intended for different business areas, you will need some Enterprise Plan features.

    Look at:

    Hope that helps.

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