We use Zendesk Suite for different parts of our business:
- Customer Centre B2C - Use Support (email), Chat, Talk and Guide
- B2B Key Account Managers - Use Support (email)
- IT operations (internal support) - Use Support (email)
Currently they are all contained in one Zendesk domain/account. We want to use separate custom fields for each of these business areas. E.g. for Customer Centre B2C we want to use a custom field "Reason code", and for IT operations we want to use a custom field "Incident category".
Is there a good way to solve this within one Zendesk account, or should we split them into multiple accounts?
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