Community topic in normal help center

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3 Kommentare

  • Nicole - Community Manager
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    Hi Andres - 

    You could create a category in the knowledge base called "product suggestions," but you would have to have one of your publishers initiate the article and then have users contribute their thoughts in the comments on the article. 

    If you want users to be able to initiate new posts, you would have to use the community function to do this. 

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  • Andres Rincon
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    Nicole - Community Manager 

     

    Hey Nicole, 

    Thanks for the quick answer! Yes, we'd like the users to be able to initiate new posts, as we are interested in the functionality that the community posts offer (voting, comments, status', etc.). However as it stands, the community in our help center is currently only being used for product suggestions. Therefore there is a lot of whitespace in the community home page section. I was just curious if there's a way to use a community like section on a regular knowledge base, as opposed to it being a separate thing.

    hope this makes sense, it's a little difficult to describe.

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  • Nicole - Community Manager
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    You might want to consider doing some customizations on your theme to fill that space. Or perhaps you could create 1-2 additional topics for feedback on different aspects of your product just to flesh it out?

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