This post is about issues found while trying to make sure dashboards and views are correct.
As I was building dasboards on Explore I ran into a situation where the graph was obviously missing data from the past (before April 2018) while a query on different metrics was working...
So I moved back to an easier way : support/views.
My support database as a ticket ID = 436 as the latest ticket.
I run a View with Ticket : Status IS Closed --> 105 tickets found (Completly wrong !)
I run a View with Ticket : Status IS NOT Closed --> 99 tickets found (Rather good)
So I can see that I have a total of 105 + 99 =204 tickets. BUT WHERE IS THE REST ?
Using Explore with the dataset = Support Database, I can see
- Total of ticket that have been opened = 329 (Completly wrong, should be 436)
- Total of tickets that have been closed = 332 (Pretty good I think)
Conclusion : If I can not trust the tool then there is no reason to use it to creat nice KPIs.
Thnaks for your insight.
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.