How to keep track of old tickets you want to follow up on?

1 Kommentare

  • Andreas Schuster
    Aktionen für Kommentare Permalink

    Hi Ashley Russell,

    👉 Only tickets which are solved are getting closed automatically. They can be on-hold or open forever.

    I would have the following suggestion:

    1. Create a Macro
      + adds tag productfollowup
      sets ticket to on-hold

    2. Exclude all tickets which contain the tag productfollowup from your default SLA



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