Currently our product team has been leaving tickets in "on-hold" for things they want to eventually follow up on i.e. once we release a feature related to the request...or we have a new development. Naturally, this is messing up our SLA's.
I suggested adding a tag to the tickets like "productfollowup" and then solving them and creating a view to reference them later but just learned they will archive after being closed for more than 120 days.
Anyone have any suggestions? They really want to keep the ticket to reference. I've already suggested tracking this somewhere else like jira...a google sheet...etc.
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