We've joined the Chat EAP, and are currently using it on one of our Zendesk Support brands. Using the EAP has thrown a serious kink in chat separation between departments. We have tried the following methods to set chat departments using the EAP widget.
- Set department trigger - set department triggers do not work
- Roles - The last ditch effort was to have one brand with Chat EAP enabled and not able to set departments. All the other brands set departments via the Javascipt API so any chat that has no department lands in the domain of the one department using Chat EAP. However, this is not effective because all departments are notified and can receive a chat that is not assigned to a department.
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