Split a request into a new ticket

10 Kommentare

  • Brett Bowser
    Zendesk Community Team

    Thanks for sharing this Kevin!

    0
  • Quetzal DuMont

    I would LOVE to see a simpler way to do this. I have clients respond to the same ticket with new questions over and over and over. It makes tracking their questions very challenging. I love that I can merge tickets, but sometimes I just want to split out a ticket.

    0
  • Kevin Ford
    Community Moderator

    Quetzal DuMont I've actually stopped using my solution above. Now that Zendesk has rolled out side conversation tickets, it's actually a much better solution. It's not perfect for this use case, but it's definitely an improvement.

    0
  • Naomi Watnick

    hi Kevin Ford - for Side Conversation Tickets, this doesn't allow us to have the requester be the requester again, correct?  

    Thanks!
    ~Naomi

    0
  • Kevin Ford
    Community Moderator

    Naomi Watnick yes, but you have to manually set the requester to the appropriate person. 

    0
  • Naomi Watnick

    Thanks Kevin Ford - And we still don't have a way to inherit all the same selected values from the original ticket, though, right?

    0
  • Kevin Ford
    Community Moderator

    Naomi Watnick there is a way using the API but it's not built into Zendesk. 

    0
  • Naomi Watnick

    Thanks, Kevin Ford - That's great! I can do something with that and I'll put it in our backlog.

    0
  • Craig Robichaud

    Great work here, Kevin Ford! I just wish it wouldn't take such a herculean effort just to have what every other platform considers basic functionality.

    0
  • Simon Woodside

    But Side Conversation Tickets aren't for communicating with customers are they? They are for internal communication.

    0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.

Powered by Zendesk