This tip is meant to be a quick setup guide for those trying to launch a basic, out-of-the-box Gather community quickly. For more detailed documentation, see Getting Started with Zendesk Gather.
Note: You must have Guide and Gather purchased and your Help Center activated before initiating these steps.
1) Plan what topics you will want to start with
You have to activate your community before you can add topics, which means it will briefly be visible to end-users before you populate it. So, you’ll want to know what you’re going to add before you activate it.
It’s recommended to start with just 2-3 topics, and add others later as needed. Think of your community like a party that you’re hosting. Until there are a lot of people there, you want to keep everyone in the same room, rather than having just a few people in all the different rooms in the house.
Topics should be specific enough that users know what they’re supposed to do there, but broad enough to include a variety of conversations. They should be based on things you know your users ask a lot of questions about or you know they want to talk about.
2) Activate your community:
Log in and go to your Guide Admin page. From there, click on the “Settings” cog wheel icon, and then click on “Gather Settings” in the upper left-hand corner.
- Click the “Activate community” radio button. This will turn your community on in your Help Center, which means that links to your community will now appear in the header navigation and on the main landing page of your Help Center.
2) Create your first topic:
Go to your community and in the upper left-hand corner on the top menu bar, click on the “Add” dropdown and select “Community topic”
In the “Name” field, type in the name of the topic you want to create. This is what will show up on the community topics home page. It should be descriptive but short:
In the “Description” field fill in 1-2 sentences about what users should post in this topic.
In the upper left-hand corner, use the dropdown titled “User segment” to set who you want this topic to be visible to.
“Everyone” will make the topic public to anyone who comes across your community. This is the default setting, so if you do not want anyone and everyone to be able to view your community topic, you will want to change this setting.
“Signed-in users” means that people will have to be logged in to your Help Center in order to view any of the community content.
“Agents and managers” will make the topic visible only to your internal teams who have an agent or manager role in Zendesk Support. This is useful for creating an internal community space, or for drafting topics that will be made visible to other users at a later time.
Under the “who can manage posts?” dropdown select who you wish to have editing rights for posts. Most organizations either set this to “managers” (those who have the Guide Manager role) or “Agents and Managers”
- Once you have these settings sorted, click “Add.” The topic will now appear on your community home page.
3) That’s it! To launch a basic community, that’s all it takes. Your users can now log in to your Help Center and start posting, voting, and commenting on posts.
We’ll be adding guides and sharing more information on other aspects of setting up your community such as content moderation, community moderators, branding, and more in the coming days, but this should help you get up and running with a basic, out-of-the-box Gather community quickly.
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